Medisonal Clinic Cancellation Policy: How we handle cancellations
We understand that sometimes unexpected circumstances may arise, and you may need to cancel or reschedule your appointment. To ensure the smooth operation of our clinic and provide quality care to all our patients, we have implemented the following cancellation policy:
Minimum Notice: We kindly request that you provide a minimum of 48 hours’ notice for any appointment cancellation or rescheduling. This allows us to offer the appointment slot to another patient in need of medical care.
Refund Policy: If you cancel or reschedule your appointment with at least 48 hours’ notice, we will provide a full refund of any payments made for the appointment. However, if the cancellation or rescheduling request is made within the 48-hour window, no refund will be provided.
Cancellation Methods: To cancel or reschedule your appointment, please contact our clinic directly via phone or email. If contacting us by email, please ensure that you receive a confirmation of cancellation from our staff.
Late Cancellations and No-Shows: Failure to provide the minimum required notice or not showing up for a scheduled appointment without prior notification will be considered a late cancellation or a no-show. In such cases, no refund will be provided.
Rescheduling: We understand that unexpected situations may occur, and you may need to reschedule your appointment. If you wish to reschedule your appointment with at least 48 hours’ notice, we will accommodate your request based on availability.
Emergency Situations: We recognize that emergencies can happen, and if you are unable to provide the minimum notice due to unforeseen circumstances, please inform us as soon as possible. We will review each case individually and make a decision regarding the refund based on the nature of the emergency.
Multiple Late Cancellations or No-Shows: Repeated instances of late cancellations or no-shows may result in limitations on future appointment scheduling.
We appreciate your understanding and cooperation in adhering to our cancellation policy. It allows us to effectively manage our schedule and provide the best possible care to all our patients. If you have any questions or require further clarification, please feel free to contact our clinic directly.
Note: This cancellation policy is subject to change without prior notice. Please refer to our website or contact our clinic to ensure you have the most up-to-date information regarding our cancellation policy.
